Delinquent payments
If your card expires or is invalid, you'll receive an email with a secure link to pay your outstanding balance. When you pay, the new payment method is saved to your account and used for future auto-charges.
If outstanding invoices remain unpaid, your Verified Account will be deactivated and you won't be able to create Japan Post labels until your balance is settled.
View, download, and filter invoices
To view your invoice:
- Go to Dashboard → Invoices.
- Click the invoice.
To export a CSV of your invoice:
- Go to Dashboard → Invoices.
- Click the invoice.
- Click Generate report in the top right of the page.
To export a PDF of your invoice:
- Go to Dashboard → Invoices.
- Click the invoice.
- Click Invoice PDF in the top right of the page.
- Find the invoice in your Downloads folder.
To view shipments that have not yet been invoiced:
- Go to Dashboard → Invoices.
- Click Generate pending shipments report in the top right to export a CSV of shipments that have not been invoiced.
To filter invoices, toggle between statuses (Paid, Open, Past due, and Void) and apply additional filters by total amount and date.
Breakdown of invoice summary report
The table below explains the fields found in your invoice summary report.
| Field↕ | Definition↕ |
|---|---|
| Tracking Number | The Japan Post tracking number for the shipment. |
| Batch Date | The date the shipment data was received from the post. |
| Currency | The currency used for the transaction, based on ISO 4217 codes (for example, JPY). |
| Duty | The duty amount collected on the shipment. |
| Clearance Fee | The fee charged for customs clearance services. |
| Total | The total amount billed for this shipment, including duty and clearance fees. |
| Memo | Additional notes or internal references related to the invoice entry. (Optional) |
| Invoice ID | Unique ID associated with the invoice. |
| Invoice Date | The date you are invoiced. |
Transaction type: ORDER | A new order. |
Transaction type: ORDER_CANCEL | An order was canceled. |
Transaction type: CHARGE | A charge was applied to an order. |
Transaction type: CREDIT | A credit was applied to an order. |
Transaction type: INVOICE_REFUND | An entire invoice was refunded. |
| Shipment Details | Link to the shipment details in Zonos Dashboard. |
Billing and payments
As a qualified party with CBP, Zonos will invoice you directly to collect duties and postal clearance fees for U.S.-bound postal shipments valued under $800 USD.
Your payment method on file is auto-billed daily for new shipments. The postal clearance fee is listed in your Zonos Dashboard under Settings → Billing, in the Plan section.